Contact support
Live support (recommended)
Open the app → Me → Live support. Available 24/7, average 1-minute reply, images supported.
support@royalxcity.net — for device changes, account appeals and partnership enquiries that need a written record.
Please include
- Your UID (shown on the Me page)
- The relevant round / order number
- Screenshots
Common requests
| Request | Where |
|---|---|
| Deposit not credited | Send order amount and payment proof → live support |
| Withdrawal status | Wallet → Orders; contact support if overdue |
| KYC rejected | Fix per the reason shown and resubmit |
| New phone / rebind device | Self-rebind with your PIN on the login page; otherwise contact support for verification |
| Forgot payment PIN | Reset after identity verification with support |
| Agent partnership | support@royalxcity.net |
Support, operations and finance staff will never ask for your full payment PIN or bind code. Treat any such message as a risk and report it.
See also the FAQ.
Open Telegram to reach support
Scan to open in Telegram
Open in Telegram and the invite binds automatically.