Privacy Policy
Last updated: 2026-10-28
1. Information we collect
- Telegram identity: Telegram ID, display name, username, language.
- KYC and payout details: legal name, DuitNow ID, bank or e-wallet account, used for identity checks and settlement.
- Transaction and table records: deposits, withdrawals, transfers, rounds, rebates and rewards.
- Device and security data: device identifier, login times, IP-related data, used for single-device binding and risk control.
- Payment PINs are stored only as irreversible hashes. To prevent brute-force attempts we also record error counts, temporary lock times and update times, but never the plain PIN, and support cannot see it.
This promotional website records visit and click statistics: IP address and the approximate location derived from it (country / city), traffic source, device and browser type, pages viewed and time on site, with a cookie to recognise returning visitors. This data is used only for traffic analysis and abuse prevention.
2. How we use it
For account verification and device security, KYC and settlement, running rounds and resolving disputes, reward and promotion settlement, customer support, and fraud and abuse prevention. We do not sell personal information to third parties.
3. Sharing and disclosure
Necessary information may be shared only: with your authorisation; where required to complete payment or settlement (payment channels, upstream lottery systems); where required by law or regulators; or to protect the legitimate interests of the Platform, users or the public.
4. Storage and security
We use access controls, encrypted transport and hashed storage. Never share verification codes, payment receipts or sensitive account details with others.
5. Your rights
You can view parts of your profile and funds records in the app. Approved KYC details normally cannot be edited by you; contact support to correct them. Subject to law, bookkeeping retention and platform security, you may request access, correction, export or deletion of your data, or object to how it is processed.
6. Updates
We may update this policy from time to time and will notify you through the app or the official bot. Continued use means you accept the updated policy.
7. Contact
Privacy questions can be sent via in-app live support, the official Telegram bot, or support@royalxcity.net.
Related: Terms & Conditions · Responsible Gaming
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